When you receive a new booking request, it is important that you check your profile as soon as possible.
Before accepting the booking, please double check your availability and the booking address before accepting. If everything is okay, then you should accept the booking and write to the customer - as a Helper, it is your responsibility to be in charge of the communication.
If you can't take the booking then it's important that you inform the customer about this. You can always suggest the customer alternative dates or start time. But please do not accept it until you are certain that you can attend the booking.
If the customer needs cleaning on the specific day, then you should inform them that they can contact Support if they want our help to find another Helper.
However, we expect you to update your calendar frequently so that you won't have to decline any bookings.
You will also receive a notification on your phone and e-mail about a new booking request.
You can change your notifications settings under the tab "Profile". Scroll down to "beskeder" (Messages) and change when and where you want the notifications.
Please note! According to our guidelines, you must accept or decline the booking within 24 hours otherwise your profile can get deactivated.