Platform fee

What is it? 

When you work as a Helper on the platform, there is a platform fee of 11,6 kr. per hour worked. This fee consists of two things: Insurance and payment to the Happy Helper platform. 

• 3,6 DKK goes to your insurance with TRYG.
• 8 DKK goes to Happy Helper and is incl. VAT.

So if you have a booking for three hours, you will pay (11,6 x 3) = 34,8 DKK towards the platform fee. Everything else will go directly into your bank account. 

Note: You can download your total monthly platform fee expenses by clicking on ‘see statement’ under the ‘Bookings’ tab on your profile. Then click on ‘Download invoice.’

Why do I have to pay it?

Besides insurance, the platform fee covers a number of other things. First and foremost, the platform provides and matches you with customers, whom you can clean for. In addition to this, we also make it certain that you get your payment for every cleaning - also if the customer doesn’t pay.

Furthermore, you also have access to our live-support team who will help you with any and every issue or questions you may have.

Lastly, and most importantly, the platform fee will be used to cover expenses related to developing and improving the platform for everyone. We have a lot of things that we would like to improve, and your contribution helps us with that.