What if I get sick and can’t go through with the booking?

We understand that illness can come unexpectedly, and it’s frustrating to have to cancel a booking when you’re not feeling well.

• If you feel unwell, try to reschedule with your helper first – many helpers are flexible and happy to find a new time.
• If rescheduling isn’t an option and you have to cancel, please inform your helper as soon as possible.
• The cancellation fee still applies (You can read more about this here: How does the cancellation policy work for customers?), but we encourage you to explain your situation to your helper, as some may be understanding and open to finding another solution.

We want both customers and helpers to have the best possible experience, and we appreciate your understanding of why our cancellation policy is in place. If you have any questions, feel free to reach out to us.