Why is there a cancellation fee?

The cancellation fee is in place to ensure fairness for both customers and helpers.

For customers, this means:

• Protection of Helpers – Many helpers rely on their income from cleaning jobs and schedule their work accordingly.
• Reliability & Planning – The fee encourages both customers and helpers to adhere to their bookings and plan responsibly.
• Fairness & Availability – Reducing last-minute cancellations helps ensure that helpers have stable and reliable bookings.